The Customer Support Team at Live Lead Store has grown substantially in 2014. This was brought to fruition due to the growing size of our customer base, and wanting to ensure that each and every Live Lead Store customer experiences high satisfaction and fast response times to questions and support tickets.
Some of the key additions in January 2014 included:
- Hiring 2 additional Customer Support Representatives
- Introduction of Live Chat on Live Lead Store Website
- Creation of Knowledge Base for popular customer queries (http://liveleadstore.com/helpdesk/index.php?/Knowledgebase/List)
- Upgrade of software used for Online HelpDesk Tool (http://liveleadstore.com/helpdesk/)
- Introduction of Quarterly Customer Satisfaction Surveys to help refine product enhancements and features for Live Lead Store’s pipeline
We’ve already started gaining great positive feedback from customers engaging with our new support staff, and look forward to helping all Live Lead Store customers.